1. Introduction and Scope
This Privacy Policy applies to all personal information collected and processed by bingu plus in connection with your use of the bingu plus platform — including the website, mobile app, and any related services. It applies to registered account holders and to visitors who access the platform without registering.
By creating an account or using the bingu plus platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please discontinue use of the platform and contact support to close your account.
This policy may be updated from time to time. The "Last Updated" date at the top reflects the most recent revision. Continued use of the platform after an update constitutes acceptance of the revised policy.
2. Information We Collect
bingu plus collects personal information through several channels — directly from you when you register or contact support, automatically through your use of the platform, and in some cases from third parties involved in identity verification or payment processing.
Information you provide directly
When you register on bingu plus, you provide your full legal name, date of birth, Philippine mobile number, and email address. As part of our KYC (Know Your Customer) process, you may be asked to provide a copy of a valid government-issued identification document and proof of address. For withdrawals, you provide bank account details or e-wallet information registered in your own name.
Information collected automatically
When you use the bingu plus website or app, we automatically collect technical information including your IP address, device type and model, operating system, browser type, session start and end times, pages visited, and actions taken within the platform. This information is used for security monitoring, fraud prevention, and improving platform performance for Philippine network conditions.
Cookies and similar technologies: bingu plus uses session cookies and similar technologies to maintain your logged-in state, remember preferences, and collect anonymous usage statistics. Cookies used for analytics are anonymised and do not identify you personally.
3. How We Use Your Information
Your personal information is used for the following purposes on bingu plus:
- Account creation and management — to register your account, verify your identity, and maintain accurate records.
- Age and identity verification — to confirm that you are 21 years of age or older and that your account details are accurate, as required by our responsible gaming commitments.
- Payment processing — to process PHP deposits from your Philippine bank or e-wallet channel and to send withdrawals to your verified payment method.
- Security and fraud prevention — to monitor for suspicious activity, prevent unauthorised access, and protect your account and funds.
- Customer support — to respond to your enquiries and resolve any disputes or issues with your account or transactions.
- Responsible gaming — to monitor gaming patterns where self-exclusion or spending limits have been set, and to support compliance with our responsible gaming commitments.
- Platform improvement — to analyse anonymised usage data and improve the performance, stability, and content of the bingu plus platform for Philippine players.
- Legal and compliance obligations — to maintain records required by applicable law and to cooperate with lawful requests from authorities.
4. Sharing Your Information
bingu plus does not sell, rent, or trade your personal information to third parties for marketing purposes. We share data only in the following limited circumstances:
- Payment service providers — we share necessary financial information with Philippine banking partners and e-wallet service providers strictly for the purpose of processing transactions on your account.
- Identity verification providers — third-party KYC and identity verification services may process your identification documents to confirm your identity. These providers are contractually bound to handle your data securely and only for this purpose.
- Technology and infrastructure partners — hosting, security, and analytics providers who support the operation of the bingu plus platform may process limited technical data. These partners operate under data processing agreements.
- Legal obligations — where required by applicable law, court order, or lawful authority, bingu plus may disclose personal information to comply with legal obligations.
No cross-border marketing: Your personal information is not shared with or sold to third-party marketing companies, data aggregators, or advertising networks — regardless of the market or jurisdiction involved.
5. Data Security
bingu plus implements technical and organisational security measures designed to protect your personal information from unauthorised access, loss, misuse, or disclosure. These measures include SSL encryption on all data connections, access controls that restrict internal data access to staff with a genuine need, secure storage systems for financial and identity documents, and regular security reviews.
While no system is completely immune to security risks, bingu plus takes reasonable and appropriate steps to protect your data. If you believe your account has been compromised, contact support immediately at [email protected].
6. Data Retention
We retain your personal information for as long as your account is active and for a period after account closure as required by applicable law or our compliance obligations. Financial transaction records, identity verification documents, and account activity logs may be retained for longer periods where required by law. Data that is no longer needed is securely deleted or anonymised.
7. Your Rights Over Your Data
As a player on bingu plus, you have the following rights in relation to your personal information. To exercise any of these rights, contact support at [email protected] with a clear description of your request. We will respond within a reasonable time and may ask for identity verification before processing certain requests.
Right of Access
You can request a copy of the personal information we hold about you and information about how it is used.
Right to Correction
If any personal information we hold is inaccurate or incomplete, you can ask us to correct it.
Right to Deletion
You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention requirements.
Right to Object
You may object to certain types of data processing, including processing for purposes beyond those described in this policy.
Right to Portability
In applicable circumstances, you may request a copy of your data in a commonly used, machine-readable format.
8. Children and Minors
bingu plus is strictly for adults aged 21 years and above. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that an account holder is under the minimum age requirement, the account will be closed and any associated data handled in accordance with our data retention and legal obligations.
If you believe a minor has created an account or provided personal information to bingu plus, please contact support immediately.
9. Third-Party Links and Services
The bingu plus platform may reference or link to third-party services such as payment channels or e-wallet providers. This Privacy Policy applies only to data processed by bingu plus directly. Third-party platforms have their own privacy policies, and bingu plus is not responsible for data practices on external sites or services. We recommend reviewing the privacy policy of any third-party service you use in connection with bingu plus.
10. Changes to This Policy
bingu plus may revise this Privacy Policy periodically to reflect changes in our practices, legal requirements, or platform features. When material changes are made, the "Last Updated" date on this page will be updated. We encourage you to review this policy from time to time to stay informed about how your data is handled.
For questions about this Privacy Policy or to exercise any of your data rights, contact the bingu plus support team at [email protected] — available seven days a week.